HAPLON'S exchange policy.

You are entitled to cancel your order within 7 days without giving any reason for doing so.

The deadline for canceling an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

email us at : support@thehaplon.in to let us know about the cancellation.

What is Haplon's Exchange policy? How does it work?

Haplon's 7 days Size Exchange policy gives you the option to exchange items purchased from the website/app for size only within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

Exchange Fee: For all size exchanges, a nominal exchange fee of INR 99 will be charged which will be included in the replacement order invoice.This fee helps cover the cost of processing and handling the exchange.

The exchange fee is charged only once in case the original order is split and products are delivered separately.

Kindly note all exchanges are subject to stock availability.

The following TERMS & CONDITIONS apply to our 7 days Size Exchange Policy:

All product(s) to be Exchanged must be unused and should be in their original condition with all tags and packaging intact (e.g. shoes must be packed in the original shoe box).

An exchange fee of INR 99 applies to size exchange and will be included in the replacement order invoice.

Please allow 24 hours post-delivery of your order for your Exchange Option to be updated on your registered email.

Please check the product(s),Reason of Exchange and other related details carefully. Our courier partner will pick up only the product(s) mentioned at the time of submitting the size exchange request.

In case the product(s) handed over to the courier executive doesn’t match the details of the product(s) mentioned in the size exchange request, the pickup of your order will be cancelled by the courier executive.

Any size exchange for set/combo has to be carried out for the whole set/combo. Individual product(s) from the set/combo can’t be exchanged for size.

Size exchange for the product(s) will take place as per the product(s) selected during the exchange process. The haplon is not liable for any extra product(s) or wrong product(s) handed over to the courier executive at the time of pickup.

Reverse Pick Up is subject to the availability of the service in your area pincode.

Proper images of the product(s) with tags should be uploaded at the time of initiating the size exchange process for the exchange request to be accepted. Invalid images uploaded during the exchange process will lead to rejection of the size exchange request.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@thehaplon.in