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Frequently Asked Questions

Find answers to common questions about our services, policies, and more in this FAQ section.

Frequently asked questions

how long will it take for my order to reach me?

Our orders are generally dispatched within 2-7 days. Once the order is dispatched the attempt to deliver the order is made within 5-6 business days. However the delivery time is completely dependent on the delivery location and the delivery agencies.

how do i cancel my order?

For order cancellation, please raise a TICKET from "Raise a ticket" section, Kindly note orders can only be cancelled if they are not shipped.

what is the cancellation police at THE HAPLON

Please note you can only cancel your order till it hasn’t been dispatched by us. Refund for Debit card/Credit Card, UPI orders will be processed within 10-14 banking days

what if my order is incorrectly marked as delivered?

If your order is marked as DELIVERED and you have not received the order,kindly contact us by raising a TICKET within 24 hrs from the date of the order being marked as DELIVERED.Beyond the mentioned time frame we will not be able to carry on any investigation into the case and will take the order as DELIVERED.

how do i track your order?

For order tracking will be shared VIA the email with the help of link.